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Service Desk Support Officer at Old Mutual Kenya

Confidential
Full-Time Kenya, Kenya Other-General
Posted:
June 12, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


Service Desk Support Officer

KEY RESPONSIBILITIES

  • Manage and resolve end user calls logged onto the Helpdesk system

  • Develop accurate reports regarding the progress of all categories of registered tickets on helpdesk and circulate the same on a daily basis

  • Perform software/hardware installation, updates including formatting, hot swapping, ghosting etc. on all HQ and branch support PCs

  • Perform telephone support/online support to various functions of the organization

  • Ensure full compliance of McAfee antivirus DAT updates on all Desktops and Servers

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    Job Overview

    Job Type: Full-Time
    Location: Kenya, Kenya
    Posted: June 12, 2026
    Deadline: July 22, 2026