Service Desk Team Lead - Lead & Elevate IT Support KPIs

A consulting firm is seeking an experienced IT Service Desk Team Lead to manage a team of analysts in Makati. You will drive performance by monitoring service metrics, coach team members, and manage escalations. Applicants should have at least 4 years of IT support experience and 1 year in a leadership role. Strong leadership and communication skills are essential. This full-time position requires working on-site, contributing to continuous improvement of service delivery.
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