Service Desk Team Lead — Operational Excellence

A leading Managed Service Provider in Geneva is seeking an experienced Service Desk Team Leader responsible for managing the service desk team, ensuring operational continuity, and maintaining high service standards. The ideal candidate will have over 5 years in IT support, demonstrated leadership, and in-depth knowledge of Microsoft 365. This role emphasizes strong client communication, operational management, and technical expertise, offering a chance to impact service quality in a growing environment.
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