Service Desk Team Lead

Overview

Service Desk Team Lead – Herne Bay, Kent – Office Based

£32,000 - £35,000

25 Days Holiday | 40 Hours Per Week | 8am-6pm Service Desk (OOH On-Call)

We are recruiting for a Service Desk Team Lead to join a well-established Managed Service Provider based in Herne Bay. This position is ideal for someone who enjoys leading a service desk team and wants to focus on operational excellence being responsible for the day-to-day management and performance of an 11-engineer service desk team.

The business supports clients across:

• Microsoft environments
• Google Workspace
• End-user support
• Cyber security
• Connectivity & networks

The service desk uses Autotask PSA, and tickets are typical MSP-style incidents across the full service stack.

Role

Reporting to the Service Director, you will be responsible for overseeing service desk operations, ensuring SLA and KPI performance, a...