Of
Service Desk Team Leader
Office of Public Prosecutions
Ongoing - full time
Melbourne, Victoria
Supervisors of Office and Administrative Support Workers
Posted:
June 09, 2026
Location:
Melbourne, Victoria, Australia
Job Description
Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.
About the role:
Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.
Key Responsibilities
* Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
* Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
* Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical ba...
About the role:
Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.
Key Responsibilities
* Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
* Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
* Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical ba...
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Apply Now Save for LaterJob Overview
Job Type:
Ongoing - full time
Location:
Melbourne, Australia
Posted:
June 09, 2026
Deadline:
July 19, 2026