Service Desk Team Leader (Operational Focus)

AboutUs

Pentaisa Managed Service Provider (MSP) specializing in IT outsourcing and cloud transformation, operating in both public and private datacenters. From our offices in Geneva, Switzerland, and Dubai (DIFC), United Arab Emirates, we deliver secure, compliant, and reliable IT services to clients worldwide.

YourRole

As a Service Desk Team Leader, you are responsible for the day-to-day operational management of the service desk team.

You act as the technical reference, team coordinator, and key communication point between clients and internal teams.

This is a hands-on leadership role, combining people management, operational oversight, and technical expertise.

YourResponsibilities

Operational Team Management

• Plan and manage team availability (vacations, absences, on-call planning) to ensure continuous service coverage
• Maintain and oversee the support calendar, ...