Service Desk Tech 1

Exp: 0-2 years

**Job Description:**

We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 24/7 support operations with Work from Office and candidate will be the first point of contact for end-user's issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related problems, providing

timely and effective solutions to ensure minimal disruption to business operations.

**Certification:**

+ An ITIL, MCSA or A+ certification is desirable.

**Roles and Responsibilities**

+ Serve as the initial point of contact for technical support requests via phone, email, and support tickets.

+ Collaborate with team peers to provide best-in-class customer service for aligned task.

+ Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.

+ ...