Service Desk Technical Lead Role at Hypertec

Advance your IT career with Hypertec as a Service Desk Technical Lead in Montreal. Focus on resolving technical challenges while mentoring team members.
In this leadership position, you will provide expertise in managing complex technical issues and enhancing team capabilities. Collaborate with diverse teams to address incidents effectively and promote best practices. You’ll also play a crucial role in developing high-quality documentation and supporting continuous improvement efforts in service management.
Key Responsibilities:
• Serve as a senior point for technical escalations
• Conduct advanced troubleshooting across various domains
• Ensure proper categorization and routing of service requests
• Collaborate with applications and infrastructure teams
• Mentor and guide Service Desk staff in problem-solving
Requirements:
• Information Technology degree or equivalent
• 5+ years of IT support experience
• Strong problem-solving and mentorship abilities...