Service Desk - Technical Support (Trinligual (Monterrey)

Link-Worldwide

Full-time monterrey, monterrey Other-General

Posted:

June 04, 2026

Location:

monterrey, monterrey, Mexico

Job Description

                    What you’ll do Ensure proper recording, documentation, and closure. 
Provide remote resolution to issues/queries where applicable. 
Act as an interface between the third‑party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. 
Single point of contact for the end users related to Issues/Requests. 
Log, track, route, and redirect problems to the correct resources. 
Properly escalate unresolved queries to the next level of support. 
Provide Level 1 support for end user issues and convey resolutions to end user queries. 
Must Haves Overall, 2‑3 years of work experience in a technical support environment. 
Understanding of Windows Active Directory to troubleshoot issues related to Account administration & access. 
Good knowledge of O365 support – Outlook, Intune, OneDrive, MFA configuration & troubleshooting. 
Understanding of Windows OS support act...
                

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Job Overview

Job Type: Full-time

Location: monterrey, Mexico

Posted: June 04, 2026

Deadline: July 14, 2026