Service Desk Technician I

Job DescriptionReporting to the Team Leader - Service Desk.Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products.The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware.Support can be provided in person, over the phone or remotely.KSA (Knowledge, Skills and Abilities/Attitudes)Knowledge:Maintain an excellent knowledge of client computer and its peripheralsMaintain an excellent knowledge of client computer operating systemsMaintain an excellent knowledge of core services (Networking, Active Directory, DHCP, DNS, etc)Good knowledge of Microsoft System CenterGood knowledge of incident management principleSkills and abilities:Good Interpersonal and communication (verbal and written) skillsGood customer service skillsL...