Service Desk Technician L1/l2 - Microsoft Services

Job Title: Service Desk Technician (L1/L2 - Microsoft Services)
Location: San Diego, CA (Onsite initially, potential for hybrid/remote work)
**Job Type**: 12-Month Contract (W2 Hiring, Staffing Agency Supported)
Start Date: ASAP
About the Role:
We are seeking a Service Desk Technician (L1/L2) with a strong focus on Microsoft services
to support our IT operations. This role requires a hands-on professional who can manage
ticketing systems, SaaS-based Microsoft environments, and endpoint security tools. The
areas initially, with potential flexibility for remote work later.
Key Responsibilities:
- Provide L1-L2 IT support with a strong emphasis on Microsoft services (SharePoint,
Azure, SaaS-based Microsoft environments).
- Manage ticketing systems and respond to user requests in a timely and efficient
manner.
- Deploy, configure, and troubleshoot new computer setups and IT equipment.
- Support and maintain ManageEngine and endpoint security too...