Service Desk Technician

We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.

Key Responsibilities:

• Provide remote technical support to End Users
• Manage requests and incidents received via phone, email, and ITSM tools
• Log, categorize, diagnose, and resolve support tickets
• Escalate incidents to 2nd line teams when necessary
• Ensure compliance with defined processes and SLAs
• Document all interactions and resolutions in the ITSM tool

• Previous experience in Service Desk or Helpdesk roles
• Knowledge of operating systems:
  • Windows 10 and 11
  • Chrome OS (nice to have)
• Experience with ITSM tools
• Strong troubleshooting skills in a remote support environment
• Excellent communication skills and user-oriented mindset