Service Engagement Manager

Lenovo

Full-time Petaling Jaya, Selangor Operations Specialties Managers

Posted:

June 09, 2026

Location:

Petaling Jaya, Selangor, Malaysia

Job Description

Description and Requirements
Summary
As a Lenovo Service Engagement Manager (SEM), you act as a trusted advisor for customers using Premier Support, focusing on building strong relationships and delivering a high‑quality service experience. You work closely with customers, internal teams, and service partners to ensure smooth service delivery, clear communication, and continuous improvement of service performance.
Key Responsibilities
Own and manage end-to-end service engagements/escalation. Ensuring timely resolution of service requests and incidents in line with contractual obligations.
Serve as a trusted advisor and primary point of contact for customers on service delivery, escalations and operational governance
Monitor and manage service performance against SLAs, KPIs, and customer commitments. Proactively identify risks and drive corrective actions.
Lead and coordinate cross-functional service activi...
                

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Job Overview

Job Type: Full-time

Location: Petaling Jaya, Malaysia

Posted: June 09, 2026

Deadline: July 19, 2026