Service Engineer Expert

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a AI Platform Operations Manager for this project!

Key Responsibilities

• Monitor the Secure GPT service, proactively identifying issues and ensuring rapid resolution
• Manage service incidents end-to-end, including stakeholder communication and escalation handling
• Troubleshoot operational and application issues, identifying root causes and implementing fixes
• Drive continuous improvement of processes and observability (alerts, dashboards, automation)
• Act as a key oper...