Service Engineer

Key Responsibilities Installation and Configuration: . Installing, configuring, and setting up new hardware devices, such as TVs, LEDs, kiosks, computers, camera, printers, scanner and peripherals. . Troubleshooting and Problem Resolution: . Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures. Software Support . Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts. Customer Service Ensuring high-quality customer service delivery. . Handling escalated customer issues and complaints. . Identifying customer needs and expectations. . Implementing strategies to improve customer satisfaction. Operational Efficiency Monitoring team performance and identifying areas for improvement. . Streamlining processes and implementing best practices. . Utilizing tools and technology to optimize service delivery. . Ma...