Service Excellence Team Lead

Angkas

Full time Makati, Metro Manila Supervisors of Office and Administrative Support Workers

Posted:

June 09, 2026

Location:

Makati, Metro Manila, Philippines

Job Description

                    Monitor team performance and identify areas for improvement.
Resolve team conflicts and address employee concerns.
Hire, train, Coach and develop SMEs and CE Associates
Conduct performance evaluations and provide regular feedback.
Handle escalated customer issues and complaints.
Help develop and implement service excellence strategies and initiatives.
Implement process changes to enhance efficiency and customer satisfaction.
Conduct quality assurance audits and provide feedback to the team.
Identify and address training needs based on quality assurance findings.
Reporting and analysis of data in your team or department
Adhere to company policy and procedures.
Achieve or exceed targets and other key objectives assigned by your Immediate Supervisor.
Participate in ongoing training and development programs.
Accept other associated responsibilities and projects as the ne...
                

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Job Overview

Job Type: Full time

Location: Makati, Philippines

Posted: June 09, 2026

Deadline: July 19, 2026