Service Express Agent - Phone Operator

**Additional Information** Six Month Pay: $30.40 per hour, After One Year Pay: $34.74 per hour as per CBA, Phone Operator
**Job Number** 26064320
**Job Category** Rooms & Guest Services Operations
**Location** 1601 Bayshore Drive, Vancouver, BC, Canada, V6G 2V4
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $26.06-$26.06 per hour

**POSITION SUMMARY**

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housek...