Service Express Agent (The Westin Dragonara Resort)

**Additional Information**

**Job Number** 25173930

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta, STJ 3143
VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Dragonara%20Resort%20Malta%2C%20Dragonara%20Road%2C%20St.%20Julian%27s%2C%20Malta%2C%20Malta%2C%20STJ%203143)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**POSITION SUMMARY**



+ Responsible for channeling all guest requests by acting as a “single point of contact” for the guests.

+ Answers and directs all incoming phone calls efficiently and correctly.

+ Records and allocates messages for guests when unavailable.

+ Communicates with guests over the phone to record all food-orders and utilize effective up-selling techniques



_At Marriott International, we ar...