Service Express Agent (The Westin Dragonara Resort)

**Additional Information**
**Job Number** 25173930
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta, STJ 3143
VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Dragonara%20Resort%20Malta%2C%20Dragonara%20Road%2C%20St.%20Julian%27s%2C%20Malta%2C%20Malta%2C%20STJ%203143)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

+ Responsible for channeling all guest requests by acting as a “single point of contact” for the guests.
+ Answers and directs all incoming phone calls efficiently and correctly.
+ Records and allocates messages for guests when unavailable.
+ Communicates with guests over the phone to record all food-orders and utilize effective up-selling techniques

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