Service Improvement Manager

Grow with us
About this opportunity:
This role leads the reliability, security, and performance of our Telco Cloud platforms, ensuring seamless operations across OpenStack, VMware, Kubernetes, and cloud-native environments. You will drive service improvement initiatives, automation, and incident resolution while working closely with cross-functional teams and vendors. This is a key senior position for candidates with strong expertise in both Cloud Operations and Security Operations.

What will you do:

• Telco Cloud Operations
• Lead day-to-day operations of the Telco Cloud infrastructure (OpenStack, VMware, Kubernetes, RedHat OpenShift, etc.).
• Oversee lifecycle management of VNFs/CNFs, including onboarding, upgrades, scaling, and health checks.
• Ensure high availability, performance tuning, capacity planning, and proactive issue management.
• Drive observability and monitoring dashboards (Grafana/Prometheus/Elastic) to maintain re...