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Service Key Account Manager

Ford Motor Company
Full time Madrid, Community of Madrid Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
March 01, 2026
Location:
Madrid, Community of Madrid, Spain

Job Description

Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.


What You Bring

Relationship & Sales Skills

  • Strong rapport‑builder, trusted partner for key stakeholders
  • Great collaborator across teams; confident negotiator
  • Quick to understand fleet needs and prioritize in real time

    • Industry & Technical Knowledge

  • Solid understanding of automotive service/parts; technical background is a plus

    • Process & Commercial Acumen

  • Able to navigate internal workflows and familiar with tender processes

    • Tech Skills

  • CRM savvy (ideally Salesforce), plus solid MS Off...

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    Job Overview

    Job Type: Full time
    Location: Madrid, Spain
    Posted: March 01, 2026
    Deadline: April 10, 2026