Service Key Account Manager

Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.

**Customer Relationship Management**

+ Act as the single point of contact for all service topics
+ Build strong customer relationships and provide tailored solutions
+ Co‑develop account plans with Vehicle Sales KAMs
+ Hold regular check‑ins to address issues and spot new opportunities
+ Proactively manage aftersales communication (FSAs, VOR, etc.)

**Business Development**

+ Identify and secure new service opportunities
+ Share upcoming campaigns and insights to support customer growth
+ Coach, onboard, and guide customers on our service proposition
+ Collab...