Service Key Account Manager

Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.



**Customer Relationship Management**



+ Act as the single point of contact for all service topics

+ Build strong customer relationships and provide tailored solutions

+ Co‑develop account plans with Vehicle Sales KAMs

+ Hold regular check‑ins to address issues and spot new opportunities

+ Proactively manage aftersales communication (FSAs, VOR, etc.)



**Business Development**



+ Identify and secure new service opportunities

+ Share upcoming campaigns and insights to support customer growth

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