Service Lead - Dunsmuir Street

Summary

The Service Lead at the Dunsmuir Street boutique delivers outstanding customer service and supports the store management team in achieving sales and operational goals. This role coaches and mentors sales associates, manages client interactions, and helps maintain the boutique standards for presentation and service.

Responsibilities

• Provide exceptional client service and act as a point of escalation for customer inquiries.
• Coach, develop, and motivate sales associates to meet individual and store targets.
• Support achievement of sales targets and key performance indicators through clienteling and proactive selling.
• Ensure visual merchandising, store presentation, and operational standards are consistently maintained.
• Assist with opening and closing procedures, cash handling, and inventory control as needed.

Requirements

• 3+ years of retail sales experience, preferably wi...