Service Leader - F&B (Pool Bar) (170188)

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Leader - Food and Beverage (Pool Bar).

As a Service Leader - Food and Beverage (Pool Bar), we rely on you to:

Interact and engage with guests and maintain high quality service standards

Motivate team members and maintain a high level of team spirit

Handle guest complaints effectively and professionally

Consistently look for ways to increase satisfaction levels from a Colleague, Guest and Owner perspective

Support the daily operation in collaboration with the Service Manager, assist with monthly ...