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Service Leader - Food & Beverage (Supervisor)

Shangri-La
Permanent Kota Kinabalu, Sabah Supervisors of Food Preparation and Serving Workers
Posted:
May 29, 2026
Location:
Kota Kinabalu, Sabah, Malaysia

Job Description

We are looking

for Service Leader Food & Beverage (Supervisor)

Job Summary:


To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.

Key Responsibilities:

  • Guest Service Excellence Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.

  • Operational Duties Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining exper...

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    Job Overview

    Job Type: Permanent
    Location: Kota Kinabalu, Malaysia
    Posted: May 29, 2026
    Deadline: July 08, 2026