Service Leader

Service Leader
We are currently recruiting for a Service Leader to join our Team to be based in and around Manchester/Yorkshire. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:

This is a full time and permanent role.
Your main responsibilities

+ Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit

+ Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-...