Service Level Manager for NATO with security clearance

Would you like to join the leading international intergovernmental organization?

You are the point where service commitments become reality. As a Service Level Manager, you ensure NATO’s digital services are delivered reliably, on time, and in line with customer expectations. You’ll monitor SLAs, manage service performance, and act as the bridge between technical teams and the mission they support.

Your role also includes guiding changes smoothly as a local change manager and helping coordinate service delivery across teams. If you’re driven by clarity, precision, and keeping critical operations running, step into this essential position.

Responsibilities:

Service Level Manager is responsible for supporting all CSU customer-facing service management activities, overseeing the execution of the service program of work within their area of responsibility, and performing as part of the team delivering service management, custome...