Service Management Lead

Service Management Lead

Glanbia Enterprise Solutions

Role Overview

The Service Management Lead is responsible for overseeing the end-to-end governance and performance of IT Service Management (ITSM) & Service desk processes, working closely with partner services to effectively deliver service management across Glanbia.

Working closely with the Service Management manager they will define the overall strategy, policies, frameworks (incl. SLAs and OLAs), and performance metrics for the Service management and Service Desk function and to ensure the function meets business needs, while also acting as the primary point of contact for continuous service improvement and risk mitigation across key ITSM processes.

This permanent opportunity reports to the Service Management Manager 

Key Responsibilities