Service Management Lead (SML)

Dexian Government Solutions is recruiting for a Service Management Lead (SML) to support our contract at the Environmental Protection Agency (EPA) Multi-Regional IT Support Services (MRITSS) R9 in San Francisco, CA.

Target Salary: $175,000.00

Position Overview:

• Serves as the primary Government liaison and escalation POC at the task order level. Oversees IT support and ITIL service management processes, ensuring effective execution, continual improvement, and alignment with ISO 20000 standards. Provides governance for service processes, procedures, tools, knowledge management, and train...