Service Manager, Aftersales

Title: Service Manager, Aftersales (Central Malaysia)
Location: Shah Alam, Malaysia
About the company:
Our client is a world-renowned leader in the industrial equipment sector. They are seeking an experienced Service Manager to oversee and manage their service operations in Central Malaysia. As the Service Manager, you will be responsible for leading a dedicated team in order to drive service excellence by optimizing productivity, managing customer expectations, and ensuring the profitability of the service department.
Key Responsibilities
Lead and manage a team of Service Engineers and Technicians, providing technical guidance, disciplinary oversight, and performance assessments.
Ensure all work that is carried out meets quality and occupational safety standards while adhering to Service Level Agreements (SLAs).
Resolve critical customer issues and manage the full lifecycle of warranty claims and contract negotiations, including spare parts availability.
Own an...