Service Manager at VinFast Canada

Lead a dedicated team as VinFast Canada’s Service Manager, ensuring exceptional service for EV customers. Utilize your expertise to drive customer satisfaction and operational efficiency in this key leadership role.
The Service Manager at VinFast Canada plays a critical role in supervising the Service Centre team, composed of Service Advisors and Technicians. You will be responsible for implementing corporate standards while actively managing performance indicators like sales and customer loyalty. This leadership position emphasizes a customer-first mindset and values strong interpersonal skills to address escalated concerns and maintain high levels of service.
Key Responsibilities:
• Lead recruitment, motivation, and retention initiatives for staff
• Implement corporate processes for customer satisfaction
• Manage relationships with collision repair facilities
• Instill VinFast loyalty through exceptional customer experiences
• Monitor performance indicators, incl...