Service Manager-Automotive (Uttar Pradesh)

Job Role: Service Manager Function: After-Sales / Service Operations Role Objective The Service Manager is responsible for managing end-to-end service center operations, ensuring high customer satisfaction, efficient service delivery, team performance, and adherence to company SOPs and quality standards. Key Responsibilities Manage daily operations of the service center/workshop Lead and supervise service technicians and advisors Ensure timely diagnosis, repair, and resolution of EV two-wheeler issues Monitor service KPIs such as TAT, repeat complaints, first-time fix, and productivity Handle customer escalations and ensure high CSAT Ensure compliance with service processes, safety norms, and quality standards Coordinate with spare parts, logistics, and central teams Maintain accurate service records, job cards, and reports Conduct training and skill development for service staff Ensure adherence to warranty policies and claim processes Required Skills & Experience 48 years of experien...