Service Manager, B2B Sales

**Whats the Role**


Accountable for ensuring seamless service delivery, governance, and customer satisfaction for C&W Business’ strategic and enterprise customers. Builds strong relationships with C-level stakeholders (CEOs, CIOs, CTOs, COOs) to ensure continuity, retention, and business growth.


**What Youll Do**

**ICT Service Delivery Oversight**


Oversee end-to-end service delivery for strategic projects, enterprises, and/or government customers, ensuring consistent, reliable ICT managed services. This includes coordination of:


+ Third-party Managed IT services 


+ Managed Wi-Fi and Network 


+ Managed Firewall Security 


+ Data Centre Management & Disaster Recovery 

**Cross-Functional & Vendor Coordination**


+ Supervise multiple third-party providers, ensuring SLA compliance, contract adherence, and vendor performance monitoring.


+ Build str...