Service Manager

A Day in Your Life at MKS:

As a Repair Service Manager at MKS Malaysia, you will manage the day-to-day operations of the Repair Service Department. In this role, you will report to the Director, Tech Support & Service Operations.

You Will Make an Impact By:

• Oversee and manage the day-to-day operations of the Repair Service Department.
• Ensure adherence to cost, quality, and schedule requirements.
• Enforce standardized procedures and methods across all global Service Depots.
• Lead and sustain the Lean Program to drive continuous improvement.
• Manage parts inventory, availability, and usage efficiency.
• Maintain strong customer relationships and gather feedback to optimize service performance.
• Ensure adequate phone coverage and responsiveness for customer support.
• Oversee timely billing processes and resolution of customer inquiries.
• Select, develop, and evaluate team members t...