Service Manager

This role forms part of the food and beverage team at Camps Bay Retreat, within the Village n Life hospitality group.

The Role

As a Service Manager you’ll oversee restaurant operations, ensuring high service levels, efficient shifts and compliance with company standards. You’ll support the host manager in managing staff, budgets and reporting, while driving sales and guest satisfaction.

Key Responsibilities

• Maintain service levels in the restaurant and front office
• Manage dining room setup, catering and shift organisation
• Coordinate with kitchen, service and reception staff on reservations and events
• Respond to guest complaints promptly and professionally
• Supervise staff, conduct performance appraisals and manage rosters
• Ensure compliance with health, sanitation and safety regulations
• Oversee stock control, payroll, variance reports and income statements
• Manage budgets, cost contro...