Service Manager

Service Manager

Position Summary

The Front-of-Shop Manager is responsible for managing all customer-facing operations of the auto shop, including service intake, estimating, billing, and communication. This role ensures smooth workflow between the front counter and the shop, while maximizing labour efficiency, revenue, and customer satisfaction.

This position works closely with the Shop/Technician Manager, who oversees technical operations and repair quality.

Key Responsibilities

Customer Service & Communication

• Act as the primary point of contact for all customers
• Greet customers, assess service needs, and open work orders
• Clearly explain repairs, timelines, and costs
• Provide updates and obtain approvals throughout the repair process
• Handle customer concerns and resolve issues professionally

Estimating & Billing ...