Service Manager - Community

Content creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels. Customer relations – the Community Manager is often responsible for customer support – answering questions however they come in (phone, e-mail, Twitter) and managing any online feedback forums such as Get Satisfaction pages. Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives.