Service Manager- East

**Zone Service Manager** **小区售后经理**



+ Zone Service Target Achievement: Accountable for after-sales service revenue, parts sales, customer satisfaction, and other metrics within the assigned Zone.

+ Service Policy Implementation & Execution: Ensure effective execution of company after-sales service policies, warranty regulations, and parts supply policies at the dealer level within the Zone.

+ Dealer Service Guidance: Guide dealers in improving service quality, optimizing service processes, and provide technical support and parts management advice.

+ Customer Satisfaction Monitoring: Monitor Zone customer service feedback, assist dealers in handling complex service complaints, and enhance customer satisfaction.

+ Service Quality Control: Regularly inspect dealer service facilities, tools, and personnel qualifications to ensure compliance with company service standards.

+ Parts Sales Support: Assist dealers in increasing p...