Job Description
Service Manager
Role Overview
The Service Manager role sits at the intersection of
technical delivery, people leadership, and commercial accountability
. Operating within a fast-growing Managed Services environment, the Service Manager is responsible for overseeing the operational health, performance, and reliability of our clients' cloud environments.
This role is ideal for someone who blends strong
cloud expertise
, exceptional
customer leadership
, and hands‑on
team management
. You will ensure our engineering teams deliver consistent value as
One Team
, while maintaining clear communication, strong structure, and seamless service to our clients.
± 50% Technical | ± 50% People & Delivery Management
Minimum Requirements
- AWS Certification (Associate level or higher) –
mandatory - (e.g., AWS Solutions Architect Associate, SysOps Administrator Associate, Developer Associate)
- Azu...
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