Service Manager

Description

ROLE PURPOSE
The Service Manager is accountable for the successful delivery of service to our customers and the profitability of that service, and for building and sustaining relationships with strategic partners, customers and internal stakeholders (local, regional and global) in addition to the day-to-day management of the Malaysia service teams including technical field services, product maintenance, customer training and support functions.

Key Responsibilities

RESPONSIBILITIES

Operations Leadership:

• Direct and coordinate day-to-day functions of the operation and field teams.
• Implement operational strategies and processes to enhance efficiency and effectiveness.
• Set and monitor KPIs across the operations team to ensure high-quality operations delivery
• Effective execution of projects

Team Management:

• Ability to organise and coordinate team members to execute task...