Service Manager, Laval

Scope of Job

As the Service Manager, you will be responsible for managing your Service Centre team, ensuring that an exceptional client experience is delivered to VinFast customers during ownership. Your expertise will be relied upon to manage all aspects of the service department, in order to successfully achieve customer satisfaction, revenue, and profitability objectives.

Responsibilities and Tasks

• Lead a successful Service Centre team comprised of Service Advisors and Technicians, from recruitment, through to management, motivation, development, and retention
• Implement corporate processes and standards to ensure customer satisfaction and efficient operations
• Manage utilization of mobility solutions
• Manage relationships with collision repair network facilities
• Instill VinFast loyalty by ensuring an exceptional experience for all customers
• Handle and resolve escalated customer complaints
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