Job Description
UBDS Group delivers secure, scalable digital and data solutions across public and private sector environments. We specialise in cloud-native architecture, secure systems engineering, and complex digital transformation programmes.
As a Service Manager at Rayo, part of the UBDS Group, you will own the end-to-end delivery and performance of Managed Services across one or more client accounts.
You will be accountable for SLA design, service governance, performance management and continual improvement within modern cloud and DevOps-enabled environments. This is a fully accountable role, requiring strong commercial awareness, stakeholder confidence and service leadership maturity.
Key Responsibilities
- Own Managed Service performance and contractual compliance
- Design and manage SLAs, KPIs and OLAs aligned to client outcomes
- Lead governance forums and Service Reviews
- Act as the primary escalation point for service risks and i...
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