Service Manager

Service Manager

Executive recruitment company Monroe Consulting Group is recruiting on behalf of an organization that provides forklifts, warehouse automation, and after‑sales services, emphasizing sustainability and innovation. Our respected client is seeking a highly motivated and professional individual for the role of Service Manager who controls and oversees the economic optimisation of the delivery of sold services while taking into account the productivity and quality of service engineers.

Job summary

The personnel shall lead the operational team to ensure repair and maintenance of trucks is done timely and is the escalation point of contact to the customer for commercial and operational topics.

Key Responsibilities

• Lead service engineers - technical and disciplinary management, support and assessment of the service engineers
• Safeguarding of the required quality of work and occupational safety as well as complia...