Service Manager

About the role

As a Service Manager at Sany Philippines INC.', you will be responsible for overseeing the efficient and effective delivery of high-quality services to our valued customers. This full-time role is based in Metro Manila and will play a vital part in our company's continued growth and success within the Community Services & Development industry.

What you'll be doing

1. Manage and coordinate the daily operations of the service department to ensure timely and satisfactory customer service
2. Oversee the assignment and scheduling of service technicians to respond to customer requests and maintain service level agreements
3. Analyse service data and identify areas for improvement in process, productivity and customer experience
4. Develop and implement strategies to enhance service quality and customer satisfaction
5. Manage the service budget and ensure cost-effective utilisation of resources
6. Provide leadership, coa...