Service Manager (Medical Equipment), Jakarta

ZEISS Group
Full time Indonesia, Jakarta Other Management Occupations
Posted:
March 02, 2026
Location:
Indonesia, Jakarta, Indonesia

Job Description

  • Responsible for leading and delivering high quality of customer service and support (installation and troubleshooting)
  • Develop and implementing ZEISS service program including service contract and remote service (ZEISS SMART service) to achieve targeted service revenue
  • Managing the selection and development of people, resources, and budgets necessary to perform the functions of the department.
  • Ensuring the accuracy and completeness of all repair orders, spare part availability and return authorizations
  • Manage and establish field service spare parts list, training, and support for distributors.
  • Collaborate and work synergy with sales, application, logistic and administrative functions to perform services and satisfy demand.
  • Continuously monitor customer satisfaction through surveys or direct feedback.
  • Continuously review and monitor service work procedures, work schedules, and expedites workflow. Create standardize procedures, ...
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    Job Overview

    Job Type: Full time
    Location: Indonesia, Indonesia
    Posted: March 02, 2026
    Deadline: April 11, 2026