Service Manager (Medical Equipment), Jakarta

ZEISS Group

Full time Indonesia, Jakarta Other Management Occupations

Posted:

March 02, 2026

Location:

Indonesia, Jakarta, Indonesia

Job Description

Responsible for leading and delivering high quality of customer service and support (installation and troubleshooting)
Develop and implementing ZEISS service program including service contract and remote service (ZEISS SMART service) to achieve targeted service revenue
Managing the selection and development of people, resources, and budgets necessary to perform the functions of the department.
Ensuring the accuracy and completeness of all repair orders, spare part availability and return authorizations
Manage and establish field service spare parts list, training, and support for distributors.
Collaborate and work synergy with sales, application, logistic and administrative functions to perform services and satisfy demand.
Continuously monitor customer satisfaction through surveys or direct feedback.
Continuously review and monitor service work procedures, work schedules, and expedites workflow. Create standardize procedures, ...
                

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Job Overview

Job Type: Full time

Location: Indonesia, Indonesia

Posted: March 02, 2026

Deadline: April 11, 2026