Service Manager

ROLE PURPOSE
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.
In General, The Service Manager Has
Visibility at a management level within Vodacom Business and in the Customer environment
Awareness of the Customer's business priorities, objectives and business drivers
Awareness of the role Vodacom Business plays in enabling the Customers business objectives to be met
Customer service skills
Awareness of what Vodacom Business can deliver to the customer, including the latest products and capabilities
The ability to use, understand and interpret Vodacom Business processes, policies and procedures and to ensure adherence
Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
The competence, knowledge and information necessary to perform the role
Must be an eff...