SERVICE MANAGER

Job Description

Posted on 26 February 2026

A Service Manager in Refrigeration is responsible for overseeing and managing the service department, ensuring efficient operations, timely completion of service requests, and maintaining customer satisfaction. This includes coordinating with customers, scheduling appointments, documenting service work, and reviewing reports and invoices. They also play a crucial role in leading and developing the service team, ensuring compliance with safety regulations, and staying current with industry trends.

This includes scheduling, dispatching, and monitoring technicians' work to ensure smooth workflow and timely completion of service requests.

Provide guidance, support, and training to ensure technicians are competent and productive.

Maintain customer relationships: Foster positive relationships with customers to ensure satisfaction and loyalty.

Provide technical support: Offer assistance to techn...