Service Manager

As a Service Manager at Sany Philippines INC.', you will be responsible for overseeing the efficient and effective delivery of high-quality services to our valued customers. This full-time role is based in Metro Manila and will play a vital part in our company's continued growth and success within the Community Services & Development industry.

What you'll be doing

• Manage and coordinate the daily operations of the service department to ensure timely and satisfactory customer service
• Oversee the assignment and scheduling of service technicians to respond to customer requests and maintain service level agreements
• Analyse service data and identify areas for improvement in process, productivity and customer experience
• Develop and implement strategies to enhance service quality and customer satisfaction
• Manage the service budget and ensure cost-effective utilisation of resources
• Provide leadership, coaching and support to the...