Service Manager - Remote

Job title: Support Services Manager - ITIL

Location: UK Remote

Contract duration: 6 months+

Our client, a successful, UK based consulting company specialising in the provision of Enterprise Asset Management (EAM) services has identified a role for a Support Services Manager to work within the Support Services Team.

Position Summary:

Led and directed by the Senior Manager Support Services.

Support Service Managers are part of a service / support desk team who act as a single point of human contact to meet the communication and support needs for users of our client’s technology solutions.

As well as being knowledgeable and helpful, the support services team also provide continuous customer feedback which allows preventative measures and improvements to be developed and rolled out supporting wider customer satisfaction with products and services.

Support Services is focussed on delivering excellent customer experience through effecti...